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Shipping Policy

All current orders are presale orders.

Processing Time

Presale orders start shipping on November 15.

Shipping Time

Once shipped, estimated delivery time is about 20 days, by around December 5 for presale orders.

Free Shipping

We offer free shipping on all orders to the United States, Canada, Mexico, Spain and the United Kingdom.

Customs and Import Duties

Orders shipped outside the United States may be subject to import duties, VAT or customs fees charged by the destination country. These charges are set by local authorities, are not included in the price you pay at checkout, and are the responsibility of the recipient.

Delays

Due to the made-to-order nature of our products and external logistical factors, delivery times may occasionally be affected. POODLEMAS is not responsible for delays caused by:

  • Customs processes
  • Shipping carriers
  • Events beyond our control

Order Tracking

Once your order is shipped, you will receive a tracking number via email. By placing an order, you agree to these shipping timeframes.