Due to the custom and handmade nature of our products, returns are subject to the following conditions:
If your item arrives damaged or defective, you must notify us within 3 days of delivery by sending photo or video proof to: poodlemasstore@gmail.com
In such cases, we offer:
If you receive the wrong product, the same conditions as above apply.
We do not accept returns due to change of mind, as all orders are presale orders. In exceptional cases where a return is accepted:
If no issue is reported within 3 days of delivery, the product will be considered accepted.
Refunds (if applicable) will be processed once the returned item is received and inspected. Processing times may vary depending on the payment provider. POODLEMAS reserves the right to refuse any return that does not meet these conditions.